Yes. Every organisation has different software resilience requirements, so we provide tailored recommendations based on your objectives, software environment and level of assurance required. Whether you're protecting a single application or managing a complex software estate, our team will work with you to identify the most appropriate solution and provide a customised quotation. Get a quote

How is software escrow priced?

Software escrow pricing depends on the type of agreement, the level of assurance required and the services selected. Factors such as the number of applications being protected, verification requirements, deployment model and resilience objectives can influence pricing. Our team will work with you to understand your requirements and recommend the most appropriate solution. Contact our Sales team

How often am I billed?

Most Escode agreements are billed annually, helping organisations maintain continuous protection of their critical software assets and resilience arrangements. Your agreement documentation will outline billing schedules, payment terms and any service-specific requirements.

How do I update my account details?

You can update your account information through the Escode Platform or by contacting our Customer Support team. Keeping contact details, authorised users and organisational information up to date helps ensure we can provide the best possible service and communicate important information regarding your agreement and deposits.

Can I update payment or invoice details?

Yes. Billing and invoice information can be updated through the Escode Platform or by contacting our Customer Support team. Keeping your account information up to date helps ensure invoices, renewals and service communications are processed efficiently.

Can I pay in a different currency?

Yes. As a global software resilience provider, Escode supports customers across multiple regions and can discuss available billing and payment options based on your location and requirements. If you have specific currency or invoicing requirements, our team will be happy to help. Contact our Customer Support team

How do I renew my agreement?

Most Escode agreements renew automatically, so there is typically no action required from customers. Renewal helps ensure continuous protection of your critical software assets and avoids any interruption to your software resilience arrangements. If any changes to your agreement are required, our team will work with you to discuss the available options. Contact our Customer Support team

Can I amend my agreement?

Yes. Escode understands that business requirements, software environments and supplier relationships can change over time. Agreements can be amended to reflect changes such as product updates, organisational changes, additional applications, revised release conditions or expanded resilience requirements. Our legal and client services teams can help guide you through any amendments that may be required. Contact our Customer Support team